fm technologies can help to improve your performance management systems and help measure KPIs.
Tag: Facilities Performance
FM is the second largest expense after staff costs, then is not it time to focus on FM costs and try to create a more effective portfolio for businesses and generate real contribution to business now??? When can Facilities Managers show more of their contribution to business than it can be now! ? See Performance … Continue reading FM in Economic Crisis
Customer experience: This is entirely a subjective area to deal with, until the recent book by Colin Shaw "The DNA of Customer Experience". In this book Shaw explains his secret by emphasising to focus on the Customer not the organisation, and adds "provide Customers with an emotionally engaging experience and the rest will take care … Continue reading Customer Experience – Business Performance – Reputation
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