Another common question is to define facilities management KPIs:
1) FM in-house organisational KPIs (reduction of Total occupancy costs, includinhg property lease, staff headcount, contribution to company’s reputation, etc.)
2) FM Suppliers’ KPIs (improvements made per year, customer satisfaction, PPMs finished on time, response resolution times, etc. )
3) FM operational service KPIs (cleaning $/m2, M&E $/m2 etc… , $/workstation, surfaces cleaned per hour, etc)
The art is creating a performance mechanism that can combine these three into an algorithm, which can automise the measurement without any human intervention. Technology certainly helps and is more than capable of putting a smarter and artificial intelligent systems, far too ahead of traditional facilities management practice.
Products like Maximo and Cognos are certainly worth looking at…
FM EXCELLENCE 