What do FM Technologies Do? December 6, 2011

Working for a technology company taught me a lot on FM Technologies available out there, and they have already started to outbid the art of possible facilities managers have ever imagined… What do they do? I have listed some typical functions of those technologies below. Depending on the requirement, these functions can be designed in a ‘solution landscape’ as parts or as a whole.

- Work Order Management

- Helpdesk and Call Centre Management

- Asset Data Warehouse and Building DataBooks

- Mobile Solutions

- Scheduling (automated or manual)

- Billing, Invoicing and Financial Management (including interfaces with ERP; e.g. Oracle, SAP, etc)

- SLA and Performance Management

- Lease and Estates Management / Administration

- Energy and Environmental Management

- Real Time Information Adapters (to be used with BMS, smart meters, energy monitors, sensors, actuators)

- GPS and GIS Integrators

- CAD (Autodesk, MicroStation) Interfaces

- Interfaces with Portals and Customer Information

- Dashboard, Mashups, Widgets using external data

When implemented as part of an FM strategy, those technologies can give the following illustrative returns (Source: IBM Research)